Job Title: IT & Ecommerce Systems Administrator (Hands-On, Small Business)
Overview
This is a high-ownership role for someone who enjoys being the go-to problem solver across IT infrastructure and ecommerce operations in a growing small business. We are a manufacturing and ecommerce packaging company seeking an IT & Ecommerce Systems Administrator to manage our internal network, business systems, and ecommerce platform. This role is critical to daily operations and requires someone who takes initiative, stays current on evolving technology, and can both maintain infrastructure and support our online store.
Key Responsibilities:
You will take ownership across the following areas:
IT / Network Management:
- Maintain network health (backups, antivirus, monitoring)
- Manage infrastructure (servers, firewalls, switches, workstations)
- Perform updates across systems (servers, desktops, thin clients)
- Troubleshoot hardware (printers, phones, workstations)
- Manage user accounts, permissions, and access control
- Oversee facility systems (cameras, alarms, vendor coordination)
Ecommerce & Website Management:
- Monitor transaction health, including failed transactions and authorization issues
- Maintain product listings (add/edit products, update dimensions)
- Assist with PCI compliance and security requirements
- Coordinate with platform support when needed
Qualifications:
- Experience with small-to-mid-size business IT infrastructure
- Basic networking knowledge (firewalls, switches, user permissions)
- Strong troubleshooting skills and ability to work independently
- Ability and willingness to learn new systems and technologies quickly
- Comfortable being the primary IT resource in a small business environment (not a siloed corporate role)
Helpful Experience (Not Required — We Can Train the Right Person):
- Familiarity with ecommerce platforms (training provided)
- Experience with Raspberry Pi systems
- Understanding of PCI-DSS compliance requirements (network security)
- Manufacturing or packaging industry exposure
Work Style:
- Self-directed, proactive, and curious
- Strong ownership mindset and follow-through
- Able to document systems and processes clearly
- Comfortable wearing multiple hats in a small business
- Able to solve problems independently without needing step-by-step direction
What Success Looks Like:
- Systems are stable, secure, and running smoothly
- Issues are identified early and resolved with minimal disruption
- Systems and processes are well-organized and clearly documented
- Opportunities to improve efficiency, reliability, or security are acted on
Work Schedule: Standard hours are Monday–Friday, 8:00 AM – 4:30 PM. This role is primarily during business hours. Occasional after-hours work is expected for updates or issue resolution (planned and infrequent).
Benefits:
We offer a competitive benefits package including health insurance, paid time off, and retirement plan options. We provide a stable, low-bureaucracy environment where your work has a direct impact on the business.
Employment Type: Contract-to-hire (with intent to convert to full-time for the right fit)
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